​​​homeSUPPORT​

​TERMS

1. We charge a flat rate (almost) irrespective of the work and we also charge in 15 minute segments so that you don't pay a full        hour for a part hour job. The only caveat to this is that a minimum of 30 minutes work must be booked.  

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2. Once complete, we will agree with our client, the length of time a job has taken and they won't be charged until that time.

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3. Initial travel to a clients home will be free of charge, however any onward travel, whilst attending a job, will be charged at the        normal rate.

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4. We promise to answer all requests, in a timely manner, even if they cannot be accomplished. We know what it's like to be              kept waiting, just to be told 'sorry but we can't help'.​

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5. If for any reason there is an emergency and you require our services outside the normal operating hours there may be an            additional call out charge.​ 

6. References are available on request.

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Requests

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1. Please try and give as much notice as possible when booking our service. This way we should be able to be there when you          want us to be.

2. Please also give as much notice as you can if you need to cancel. Someone else might be waiting for your slot.​